Terms & Conditions

Ah, yet more boring bits... BUT ... they are here to protect not only me but also you. So ......

By continuing to browse and use this website you are agreeing to comply with abide by the following terms and conditions of use. Please read the terms & conditions below in full before you decide to get to the good bits. 

MELTS – All of our items are hand poured, hand made and made in small batches. Colours DO and WILL change frequently. As will decoration. If there is something you would prefer, this must be mentioned BEFORE placing your order, otherwise we will issue what is available at the time.  

TAXES & PRICE – The price shown for the goods on the website does not include postage and packing. Postage and packing charges are shown in the checkout before you are asked to confirm the order. We also have a complete section explaining our shipping policy and more information on Postage. The costs for Postage covers not just the cost for shipping, but also our time, packaging, travel, stickers and various other costs. The cost of postage shown on your postage label may not always be the amount you paid because of the above additional costs.  The price you pay will include VAT for all deliveries within the UK.

RETURNS - If we make a mistake and you receive an incorrect item, please contact us and we can arrange either a refund or an exchange of goods. 

DISTANCE SELLING REGULATIONS - In the unlikely event that you are unhappy with your purchase, you may return any item to us within 7 days of receiving your order. The returned items must be unused and in their original packaging for a full refund of the price of your products within 7 days of receiving. You must do this at your own postage expense; Lunar Scentz will not pay return postage. We will not refund for the cost of postage and/or shipping. Orders returned after 7 days will not be refunded. All cancelled or returned orders are subject to a 15% restocking and transaction fee.


All Lunar Scentz products have Safety Data Sheets (SDS) prepared in accordance with REACH Regulation EC No.1907/2006. These are available on request. In addition safety labels include information required by Regulation EC No.1272/2008 on CLP.

Lunar Scentz Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.


  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Payment information supplied by yourself. 

How do we collect your data?

You directly provide Lunar Scentz with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Use the TAWK app to contact us. 

Our Company may also receive your data indirectly from the following sources:

  • Social Media. 

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

Lunar Scentz will never share your data with any other companies.

When Lunar Scentz processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data.

Lunar Scentz will keep your Personal Information for no more than 1 year. Once this time period has expired, we will delete your data.

What are your data protection rights?

Lunar Scentz would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Lunar Scentz correct any information you believe is inaccurate. You also have the right to request Lunar Scentz to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Or Call us at: 07734329595


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10th May 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Or Call us: 07734329595

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Contact number:  0303 123 1113.

Please note, these terms and conditions are subject to change at any time without notice. It is the customer’s responsibility to review and agree to our terms and conditions prior to the purchase of any item. 


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